Reservation Policy

Reservation Policy

  • Check-In time for (Tarapith, Mandarmoni and Kolaghat) is 12 noon and Check-Out Time is 11 a.m. and Puri, Darjeeling Check-In is 8 a.m and Check-Out 7 a.m.
  • If our Check-In/Out timing does not suit your holiday program, kindly inform us about the same. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.
  • Cancellation or Alteration in bookings is entertained. But prior information is required at least a week before your Check-In date. Kindly also refer our Reservation/Cancellation or Amendment Policy.
  • Please carry a valid government issued photo identity and address proof with you for Check-In Procedure. PAN Card is not accepted as a valid Identity Card.
  • The Credit/Debit Card Holder should be one the travelers, if you have booked with us using any one of the later.
  • We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.
  • We may charge compulsory gala dinner supplement on Christmas / New Year’s event or other festive periods. The needs to be cleared seperately.
  • Breakfast timings are 7:30 – 10:30 am henceforth all requests will be chargeable.

Cancellation Charge: For Off Line Bookings (Applicable on original tariff)

  • On or after Check in date: No Cancellation / No Refund.
  • Before 1 day of arrival date: 75% of original tariff will be charged.
  • Before 2 days of arrival date: 50% of original tariff will be charged.
  • Before 3 days of arrival date: 35% of original tariff will be charged.
  • Before 4 days 0r more then 4 days of arrival date: 25% of original tariff will be charged

Cancellation Charge: For On Line Bookings

  • Less then 72 hours prior to the arrival date & time: No refund.
  • More then 72 hours prior to the arrival date & time: 30% of total tariff will be charged as cancellation charge.

Ammendment Policy

  • Amendments will be treated as cancellation.
  • Any refund will take at least 15 Business days to process.